Frequently Asked Questions
Q: What is your return policy?
A: If you’re not 100% satisfied with your purchase, you can return it for any reason at no charge. Your purchase must be returned within 30 days in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip. No return on perishable items.
Q: How do I return a product?
A: Please fill out the form on our Start a Return Page to begin the return process.
Q: Where can I find a product not found on your website?
A: Please see our Need Help Finding a Product Page for help finding a product.
Q: How do I check the status of my order?
A: After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. If you’re logged in to our website, click on “Order Status” and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we’ll contact you by phone. If we can’t reach you right away, we’ll contact you by email.
Q: What if I forgot my password?
A: Just click here. We’ll reset your password immediately and send you an email with instructions for choosing a new one.
Q: How do I add a new Ship To or Cost Center to my account?
A: Please fill out the form on this page to add new info to your account.